An experienced, dedicated & systems-oriented designer.
Below is some of my work over the past 15 years, helping companies of all sizes solve complex problems to achieve meaningful outcomes.
Reporting & analytics
Enterprise · SaaS · Mobile
Product Designer, Sign In Enterprise (formerly Traction Guest)
Designed a new reporting and analytics capability, including research and producing interaction and visual designs and prototyping, enabling enterprise customers to have greater oversight over their employee and visitor security, health and safety.
Call center application
Web
UX Lead, Telus
I worked on various projects, including leading a small design team to redesign the call center application to improve metrics such as the decrease in customer call volume and wait times, reduce agent training time, and enable call center agents to be successful when helping Telus customers. The work included organizing workshops, user research, and producing a vision and roadmap, as well as creating interaction and visual designs and prototypes.
Endpoint security platform
Enterprise · SaaS · Mobile
UX Designer, Absolute Software
I helped to address fundamental usability issues and modernize the security platform, setting a foundation for the future and enabling the company to deliver new features and expand its solutions. The work included research, testing, and producing visual designs and a design system.
Auction equipment evaluation application
B2B · Mobile
UX/UI Designer, Ritchie Bros. Auctioneers
I designed an application for Ritchie Bros. customers to evaluate auction equipment. The work involved a competitive audit, research, and producing interaction and visual designs and prototyping.